About ProCities

A small agency.
Serious about what we do.

ProCities is a senior-led, independent estate agency specialising in lettings, management, and sales across East and South-East London. We have been operating for over 15 years.

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The Property Ombudsman
Client Money Protected
15+ Years' Experience
English · 广東話 · 普通話
NAEA Propertymark
Our story

Built around one simple idea: do the job properly.

ProCities Estate Agents incorporated in 2010 and has been operating for over 15 years. We are a family-run agency with a deliberately small structure.

This allows every landlord and tenant we work with to get consistent, senior-level attention. There is no passing between departments, no junior staff interpreting instructions, and no call centre handling your enquiry.

We serve a predominantly overseas and investor client bases and can provide service in English, Cantonese, and Mandarin.

At a glance
Established2010 (15+ years)
LanguagesEnglish, Cantonese, Mandarin
Focus areaEast & South-East London
Our values

What guides everything we do.

Honest & accurate

We provide realistic, evidence-based valuations and advice — even when that means delivering news clients would rather not hear.

Responsive & accessible

Available by WhatsApp, email, and phone. Direct access to the person managing your property — not a ticket system or call queue.

Compliance-first

Proactive tracking of certification, licensing, and legislative requirements. We stay on top of changes before they become your problem.

Investment-minded

We understand that a managed property is an investment asset. Our advice and management reflects your long-term financial goals, not just the immediate tenancy.

Multilingual

We serve clients in English, Cantonese, and Mandarin. Language should never be a barrier to understanding your property and your rights.

Fair to tenants

Good tenant relationships protect landlord investments. We manage fairly, communicate clearly, and resolve issues promptly for both sides.

Accreditations & compliance

Properly registered, properly protected.

The Property Ombudsman

Full member of the TPO redress scheme. All clients have access to a formal complaint resolution process.

Client Money Protection

Active CMP scheme membership. Client funds are protected under our CMP certificate, available on request.

NAEA Propertymark

Individual staff accreditation for both lettings and sales, ensuring professional standards are maintained.

ICO Registered

Registered with the Information Commissioner's Office. Privacy Policy published and maintained on our website.

Want to work with us?

Whether you're a landlord, tenant, or investor — we'd like to hear from you.